Welcome to the new BHL website

Plumbing and heating merchant warehouse aisle stocked with copper pipe, radiators and boxed fittings

Welcome to the new BHL website. On 4 November 2026 we moved bhl.co.uk to a new platform. You will still find the same range of plumbing, heating and home supplies, the same prices shown inc VAT and ex VAT, and the same family team in Hoyland, Barnsley. This guide explains what has changed, what you need to do if you had an account with us before, and how to pay with Apple Pay.

What's new on the website

  • Works well on any device. The site has been designed to be quick and easy to use on a phone, tablet or computer.
  • Search that suggests as you type. Start typing a product name, brand or keyword in the search bar and matching products appear straight away.
  • Sorting and filters. On department pages you can sort products and narrow the list with filters such as price and availability.
  • Secure checkout. Every page is served over a secure connection, and payments are processed through Shopify's secure checkout.
  • More ways to pay. Pay by card or PayPal, or use an express option: Apple Pay, Google Pay or Shop Pay.
  • A simpler sign-in. No password to remember. You sign in with a one-time code sent to your email.

Important: if you had an account on our old website

Your old password will not work on the new website, and you do not need it. To sign in, you set up access to your new account with your email address, as explained below.

Why has this changed?

Passwords on our old website were stored in a scrambled, one-way form for your security, which means they could not be moved to the new platform. Rather than ask you to choose a new password, the new website uses a more secure sign-in: each time you sign in, we email you a one-time code. There is no password that can be guessed, reused or stolen.

What about my previous orders?

Orders placed on our old website are not shown in your new account at the moment. If you need a copy of a past order or invoice, please contact us and we will be happy to help.

You do not need an account to place an order. You can check out as a guest if you prefer.

How to use the new website: step by step

1. Sign in or create your account

  1. Select the account icon at the top of any page, or go to bhl.co.uk/account.
  2. Enter your email address. We recommend using the one you have ordered with before.
  3. Check your inbox for an email containing a 6-digit code. If you cannot see it after a few minutes, check your spam or junk folder.
  4. Enter the code on the sign-in page. That's it: the first time you do this, your new account is set up.

Next time, just enter your email address and you will be sent a fresh code.

2. Find the products you need

  • Use the search bar and pick from the suggestions as you type.
  • Or browse by department, such as Heating & Plumbing, Bathrooms & Kitchens, Decorating or Trade Essentials, then sort and filter the results.
  • Prefer to shop by brand? Our brands page lists everything from Baxi and Vaillant to Dulux and Pegler Yorkshire.

3. Check out

  1. Add products to your basket and select Check out.
  2. Enter your email, delivery address and phone number, or use an express option such as Apple Pay to fill them in for you.
  3. Choose your delivery option. The delivery charge for your order is shown before you pay.
  4. Pay by card, PayPal, Apple Pay, Google Pay or Shop Pay, then place your order.

Ordering for the first time on the new website? Use code NEW5 at checkout for 5% off when you spend £50 or more. One use per customer, ends 31 December 2026.

4. Track your order

  • After you order, we email you an order confirmation with a link to view your order's status.
  • If you are signed in, you can also see orders placed on the new website, and their status, in your account.
  • For questions about a delivery, call us on 01226 369637.

Standard delivery is free on orders over £100 ex VAT (£120 inc VAT); below that it costs £7.95 inc VAT. Express delivery items are £19.95 inc VAT; please allow 1 to 2 working days. Some areas and larger items may carry a surcharge, so please see our delivery details.

How to pay with Apple Pay

Apple Pay is one of the quickest ways to pay on the new website. You can use it in Safari on an iPhone, iPad or Mac.

What you need first

  • A debit or credit card added to the Wallet app on your iPhone (open Wallet, tap + and follow the steps; your bank may ask you to verify the card).
  • On a Mac, either a Mac with Touch ID set up for Apple Pay (System Settings, then Wallet & Apple Pay), or your iPhone or Apple Watch nearby to confirm the payment.

Paying on an iPhone or iPad

  1. Open bhl.co.uk in Safari, add your products to the basket and go to checkout.
  2. Tap the Apple Pay button in the express checkout section at the top of the page.
  3. Check the card, delivery address and contact details shown, and choose your delivery option.
  4. Confirm with Face ID, Touch ID or your passcode. On an iPhone with Face ID, double-click the side button first.

Paying on a Mac

  1. Open bhl.co.uk in Safari and go to checkout.
  2. Click the Apple Pay button.
  3. Check your details, then confirm with Touch ID on your Mac, or on your iPhone or Apple Watch when asked.

Is Apple Pay safe?

Yes. When you pay with Apple Pay, your actual card number is not shared with us. Each payment is confirmed with your face, fingerprint or passcode, so nobody else can pay with your phone. If you do not see the Apple Pay button, check that you are using Safari on an Apple device and that you have a card set up in Wallet.

Google Pay and Shop Pay

  • Google Pay: if you use Chrome or an Android phone with a card saved to your Google account, select the Google Pay button at checkout and confirm.
  • Shop Pay: saves your details with Shop so that next time you can check out in a few taps, confirmed with a code sent to your phone.

Both appear in the express checkout section on devices and browsers that support them.

Need a hand?

Our team is here to help with your account, an order or finding the right part.

Thank you for shopping with BHL. We hope you enjoy the new website, and we would love to hear what you think.

About the new website

The new bhl.co.uk was designed and built by HiGrowth, an ecommerce agency based in Sheffield. If you are curious about what goes into moving a large store to a new platform, HiGrowth has written up how BHL moved from Magento to Shopify, along with a guide to migrating to Shopify without losing search rankings.