Delivery Time: Delivery of your order will usually be within 2-5 working days from receipt of order however, you will find a more accurate and up to date lead-time on the individual product page, some items may have longer (such as radiators which can be 7-10 working days) or indeed shorter lead times. Your order will be delivered between Monday to Friday. Please visit our Stock Checker to check availability before ordering. Depending on your order it may arrive in more than one delivery.
Collection: Collection is only possible from our depot in South Yorkshire.
Please note: Collection is only available via prior arrangements with our office team. If you are intending on collecting a product or have seen an item online and would like to know whether it's available for collection then please call 01226 369637. If you have made a purchase online and have chosen 'collection' please do not travel to us until you have received confirmation of a collection date/time from our team.
Delivery Process: If you would like delivery on a specific date please advise on the online ordering form. We use third-party suppliers and carriers for delivery. A signature will be required on large orders. In most instances, we use only one delivery driver so heavy items will require assistance.
Important: We recommend that you do not arrange the installation of your order until all items have been delivered and checked.
Important: Please check that goods are checked within 7 days as we cannot accept claims for damaged goods after they have been on site for this length of time.
Important: If you are working to a deadline and require products on-site urgently, please contact us via Stock Checker / Phone or Live Chat with your requirements including product codes and your delivery postcode.
Delivery Cost: We offer free delivery on all orders over £100 (Excl. VAT), orders under this will be subject to a £5.82+VAT delivery charge. Some items may be subject to a higher delivery fee due to size and weight.
Exclusions: Delivery for Northern Scotland, Northern Ireland, Isle of Man, Isle of Wight and offshore islands may be subject to a delivery surcharge. Please contact us for further details before ordering.
Export: BHL regularly exports plumbing and heating products across the world. Export orders will be subject to a delivery charge, if you would like a quote for shipping costs please contact us. Please note that not all products are permitted to be exported.